RESERVATION & CANCELLATION POLICY
REFUNDS
- Packages can be refunded within 30 days purchase.
- Refunds are not automatic. Please email us to request a refund.
- Packages must be unused. No partial refunds.
PACKAGE EXTENSIONS
- No extension on any package.
NON TRANSFERABLE
- Class credits are non transferable.
- Each student must create their own account and have their own package. Packages cannot be shared.
FACULTY SUBSTITUTES
- Students must opt in for emails to receive notification about faculty substitutes.
CANCELLATIONS
- Cancellations at least 8 hours before class are considered: EARLY CANCEL.
- Credit can be used for another booking within package expiration. Packages cannot be extended.
- Early cancellation is not a refund.
- Cancellations within 8 hours of class are considered: LATE CANCEL.
- Credit is forfeited.
- No refunds on late cancellations.
- Monthly Package holders will be charged an additional $18 for late cancellations.
- The only way to guarantee a cancel is to go into your account and click "cancel" for the class.
NO-SHOWS
- Students who do not cancel themselves are considered: NO-SHOW
- Students will be charged $18 for failure to cancel themselves.
ONLINE WAIT LIST
- Students are automatically filtered into the class as other students cancel themselves.
- Students must opt in for emails to receive confirmation.
- All policies apply if student chooses not to opt-in for emails.
- Students are responsible for removing themselves from the waitlist.
- Students who do not receive an email will have their class credit returned into their account.
- Package must be used before expiration date.
- Packages are not refunded automatically. No extensions on packages.
- Students without an active package will be removed from the waitlist without notice.
- Students may choose to drop by the studio as a walk-in.
- Walk-ins are not guaranteed (based on number of no-show students) and are first come first serve.
IN-STUDIO WAIT LIST
- Any available spots in a class are first come first serve.
- Spots will given to standby students if there are no-show who do not arrive after 10 minutes into the class.
LATENESS
- We understand that sometimes work runs late or you're stuck waiting for the train. Please email or text (917) 268-1023 if you're going to be late. No exceptions.
- State your first and last name and the class you are attending.
- Failure to do so will result to a forfeit of your spot and might be given to a stand by student.
- No students will not be allowed into the class after 15 minutes into the class without prior notice.
- If you make the effort to come to the studio, you will be early cancelled.